How can I register for My Account?

After successful conversion of your policy, you will receive an email on your registered email ID from support@hdfclife.com which will contain the link for new user registration. Click on the link and fill in the required details to get registered. Alternatively, you can click on the Register button for First Time User on https://myaccount.hdfclife.com/

What if I entered an incorrect password?

If you are having trouble logging in, please check whether you have entered the correct password and try again. Alternatively, you can use the OTP option with your registered Client ID, email ID or mobile number to log in.

How many login attempts do I have?

You will have 5 login attempts post which your account will be blocked. You can use the Forgot password option and reset your password to log in.

What are the options to retrieve the password in case I forget?

You can use the Forgot Password option and answer the secret questions to set a new password. Alternatively, you can log in using the OTP triggered to your registered email ID and mobile number to log in.

What to do when my access to My Account is blocked ?

You can use the Forgot Password option and answer the secret questions to set a new password. Alternatively, you can log in using the OTP triggered to your registered email ID and mobile number to log in.

Can I get OTP on a different mobile number or email ID than the registered one ?

No. OTP is triggered only to your registered mobile number and email ID.

What if I don't remember the answers to the secret questions ?

You can log in using the OTP triggered to your registered email ID and mobile number to login. Once logged in, you can select "Change Secret Questions and Answers" from the drop down menu at the top right corner of the Home screen to view/change your secret questions.

What if I forgot my Client ID?

You can refer to your policy document to view your Client ID.
You can also connect on our digital platform WhatsApp "Etty" or
save the contact and message us on 8291890569 to know your client ID.
You can also contact us on:
Helpline: 18602679999 / 02268446530 (local charges apply). DO NOT prefix any country code e.g. +91 or 00. Available Mon-Sat from 10 am to 7 pm
Email: service@hdfclife.com / NRIservice@hdfclife.com (only for NRI customers)

For Group policies, please contact:
Helpline: 022 67516218/6215
Email: Groupoperations@hdfclife.com

How do I login using Face book/Google/Twitter?

You will have to log into My Account using the available options (Client ID, mobile number or email ID) for the first time in order to enable social login. Once logged in, you can select "Setting up of social media IDs" from the drop down menu at the top right corner of the Home screen. You can add any of the social media logins from the available options. On successful set-up, you can log into My Account through your social media ID(s).